Shipping policy

Processing time

We aim to dispatch in-stock orders within 2 business days (Monday–Friday, excluding UK bank holidays).

If your order includes a pre-order item, we’ll dispatch once the pre-order is ready.

Tracking

Where available, you’ll receive a dispatch confirmation email with tracking details once your order ships.

Delivery issues & lost parcels

If your tracking shows delivered but you can’t locate your parcel:

• Check safe places/neighbours/concierge, and
• Contact the courier directly (if applicable), then email us at hello@shopmimi.co

If your parcel appears delayed or lost, please get in touch and we’ll help. We may need to wait 7 business days from the expected delivery date before a parcel can be officially classed as lost by the courier.

Contact

If you have any questions about shipping, please email us at hello@shopmimi.co and we’ll be happy to help.